Molten MagmaMOLTEN MAGMA

Legal

Privacy Policy (POPIA)

Last updated: July 2026

In accordance with the Protection of Personal Information Act, No. 4 of 2013 ("POPIA"), Molten Magma is committed to protecting the privacy and personal data of our customers, website visitors, and users.

1. Collection of Personal Information

When you interact with Molten Magma (via our website or checkout), we collect personal information necessary to fulfil our contractual obligations to you, including:

  • Full name and surname
  • Physical delivery address
  • Contact phone number
  • Email address
  • Billing details / proof of payment

We do not store credit card or banking credentials. All digital payments are processed through PayFast, a secure PCI-compliant payment gateway.

2. Purpose of Processing

Your personal information will only be processed for lawful business practices, including:

  • Processing, invoicing, and dispatching your orders.
  • Communicating order updates, delivery tracking, and customer service.
  • Managing logistics via our third-party courier partners.
  • Complying with statutory financial and tax obligations under South African law.
  • With your consent, sending promotional material about new products or specials.

3. Third-Party Disclosure

Molten Magma will never sell, rent, or trade your personal information to third parties for marketing purposes.

Your information will only be disclosed to trusted third-party operators who assist us in running our business:

  • Registered courier and logistics companies (for delivery only).
  • Payment processors (PayFast) and secure financial institutions.
  • Technical infrastructure providers (hosting and database).

4. Data Security & Retention

We implement appropriate technical and organisational measures to secure the integrity and confidentiality of personal information in our possession.

Your data will be retained only for as long as is legally necessary or to comply with statutory retention periods prescribed by SARS.

5. Your Rights under POPIA

As a data subject in South Africa, you have the right to:

  • Request confirmation of whether we hold your personal information.
  • Request a copy of the specific personal record we hold about you.
  • Request the correction, destruction, or deletion of your personal information.
  • Object to the processing of your personal information for direct marketing.

6. Contact the Information Officer

For any queries, complaints, or requests regarding this policy, please contact our Information Officer:

See also our Refund & Returns Policy.