Refund & Returns Policy

Due to the perishable and consumable nature of the products sold by Molten Magma ("the Company"), all sales concluded via our website are considered final.

The Company operates on a No Refunds and No Returnspolicy. Once an order has been placed, payment processed, and/or dispatched, it cannot be cancelled, returned, or refunded for a change of mind, taste preference, or user error.

In terms of Section 20 of the South African Consumer Protection Act, No. 68 of 2008, the general right to return goods does not automatically apply to goods that by their nature cannot be returned or are perishable.

By finalising your purchase, you acknowledge and agree that products offered by Molten Magma fall within these categories.

If a product arrives materially damaged, defective, or if the incorrect item was dispatched due to an administrative error on our part, the following protocol must be followed:

• Notification window: Notify us via email (molten.magmath@gmail.com) or phone (063 380 7053) within 48 (forty-eight) hours of the recorded delivery timestamp.
• Evidence required: Include clear photos of the outer packaging, waybill, and state of the damaged or incorrect product.

Evaluation: If validated, the Company will, at its sole discretion, arrange a replacement at no additional cost or issue a store credit. No cash or bank-transfer refunds will be issued.

Failure to report: Any claim made outside the 48-hour window will be permanently barred.